ICFP Core Terms and Conditions

Effective date: 22 February 2026

These Terms and Conditions apply to ICFP Core, provided by TSO Education Ltd, company number 11573380, registered office 32 Church Street, Harwich, United Kingdom, CO12 3EA.

These terms are for business and public-sector customers (including schools, trusts, and local authorities) and are not intended for consumer use.

1. Agreement and scope

• This agreement governs access to and use of ICFP Core SaaS services and related documentation.
• By creating an account, purchasing a licence, or using ICFP Core, your organisation accepts these terms.
• Separate premium or upgrade services (including SBL Chat) may be governed by separate terms or order forms.

2. Licence and permitted use

• We grant a non-exclusive, non-transferable, non-sublicensable licence to use ICFP Core during the paid term.
• Use is limited to internal educational and operational purposes of the licensed customer.
• Licence limits (including number of schools and authorised users) must not be exceeded.
• You must keep account credentials secure and prevent unauthorised access.

3. Customer obligations and acceptable use

• You are responsible for your authorised users and any consultants using your account.
• You must only submit lawful content and must not upload harmful, infringing, or unlawful material.
• You must not reverse engineer, copy, resell, or use the service to build a competing product.
• You must not attempt to bypass technical or contractual usage limits.

4. Fees, billing, and payment processing

• Fees are payable annually in advance unless agreed otherwise in writing.
• Fees are exclusive of VAT and other applicable taxes.
• Invoices are payable within 30 days of invoice date unless stated otherwise.
• Card payments are processed by Stripe. Stripe acts as payment processor and handles payment card details. TSO Education Ltd does not store full card numbers or card security codes.
• We may store limited billing and subscription metadata needed to operate your subscription (for example Stripe customer, subscription, invoice, and checkout reference identifiers).
• Late payment may result in interest and recovery costs as permitted by UK law.

5. Refund policy and cancellations

• Purchases are made on an as-is, annual subscription basis.
• Fees are non-cancellable and non-refundable after purchase.
• This no-refund position is subject to any mandatory rights that cannot be excluded under applicable law.
• Escalations should be sent to support@icfp.school.

6. Intellectual property

• All intellectual property rights in ICFP Core and documentation remain with TSO Education Ltd and its licensors.
• No ownership rights are transferred to the customer beyond the limited licence above.
• Feedback may be used by us to improve the service without compensation or attribution obligation.

7. Confidentiality

• Each party must protect the other party's confidential information using reasonable care.
• Disclosure is limited to personnel and advisers who need access and are under confidentiality obligations.
• These obligations do not apply to information already public or required to be disclosed by law.

8. Data protection and UK GDPR

• For customer personal data, the customer is controller and TSO Education Ltd is processor.
• The parties will comply with UK GDPR, the Data Protection Act 2018, and related UK data protection law.
• Customer data is hosted in the United Kingdom, including London-hosted infrastructure.
• Where payment data processing by Stripe involves international transfers, appropriate safeguards (including approved transfer mechanisms) are applied as required by UK law.

See the Privacy Policy and Consent Policy for more detail.

9. Service levels, support, and suspension

• We aim to provide a reliable service with reasonable skill and care.
• Support is provided by email during UK business hours unless agreed otherwise.
• We may suspend access where reasonably required for security, legal compliance, non-payment, material breach, or suspected misuse.

10. Warranties and disclaimers

• We warrant that services are provided with reasonable skill and care.
• Except as expressly stated, the service is provided as is.
• We do not guarantee uninterrupted or error-free service or fitness for every specific requirement.

11. Liability

• Nothing excludes liability that cannot lawfully be excluded, including fraud and death/personal injury caused by negligence.
• Subject to that, neither party is liable for indirect or consequential losses, lost profits, or loss of goodwill.
• Subject to mandatory law, each party's aggregate liability in any contract year is capped at the fees paid or payable in the preceding 12 months under the applicable order.

12. Term and termination

• The subscription term and renewal terms are set in the relevant order or billing arrangement.
• Either party may terminate for material breach not remedied within a reasonable notice period.
• On termination, access ends and outstanding undisputed fees remain payable.
• Data export and deletion are handled in line with contractual and legal obligations.

13. Governing law and jurisdiction

These terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.